Last updated: July 11, 2026

At PodDrop LLC (“PodDrop,” “we,” “our,” or “us”), every bottle of copepods and phytoplankton is cultured fresh, packed with care, and shipped on a schedule designed to support live arrival. Because these are perishable, live marine organisms, refunds, replacements, and cancellations are strictly limited and subject to the conditions below.

SECTION 1 — ALL SALES ARE FINAL

All sales are final.
Orders cannot be canceled, modified, or refunded once placed unless the product is unavailable.

SECTION 2 — NO RETURNS FOR LIVE GOODS

We do not accept returns or exchanges for live goods under any circumstances, as returning live organisms or cultures is not feasible and may compromise their health and safety.

SECTION 3 — NO REFUNDS FOR SHIPPING ISSUES

Shipping charges are non-refundable.
PodDrop does not offer refunds or replacements for issues caused by conditions outside its control, including but not limited to:

• Carrier delays or service interruptions
• Missed delivery windows
• Transit damage caused by the carrier
• Extreme hot or cold weather
• Temperature exposure during transit or after delivery
• Incorrect or incomplete shipping addresses
• Refused, stolen, or misdelivered packages

Extreme heat or cold is not covered under this policy. Losses related to unsafe temperature exposure during transit or after delivery are shipped at the customer’s risk.

SECTION 4 — LIMITED LIVE ARRIVAL CONSIDERATION

In limited situations, PodDrop may review a live-arrival issue for U.S. orders when product appears clearly dead on arrival, leaking, or incorrect due to a packing error.

To be considered, customers must:

• Inspect the shipment immediately upon delivery
• Contact PodDrop within 2 hours of the carrier’s delivery timestamp
• Provide clear photos or video of the affected item and packaging
• Provide a photo of the shipping label
• Bring the package indoors promptly upon delivery

Requests submitted after this window, or without the required documentation, may be denied because live products degrade rapidly after delivery.

SECTION 5 — EXCLUSIONS & LIMITATIONS

PodDrop reserves the right to deny any claim at its sole discretion.
Claims will not be considered in the following circumstances, including but not limited to:

• Claims submitted more than 2 hours after delivery
• Missing or unclear photo/video documentation
• Packages left outside, in a mailbox, in direct sun, or otherwise unattended
• Packages not retrieved promptly after delivery
• Incorrect, incomplete, or outdated addresses provided by the customer
• Refused, missed, or stolen deliveries
• Losses caused by carrier delay, weather disruption, or other events beyond PodDrop’s control

International orders are shipped at the customer’s risk and are not eligible for live-arrival review, refund, or replacement.

SECTION 6 — RESOLUTION OPTIONS

If PodDrop approves a claim, resolution will be determined at PodDrop’s sole discretion and may include:

• Replacement of the affected item
• Store credit
• Refund of the affected product value only

Any replacement, credit, or refund cannot exceed the original purchase price of the affected item.
If a replacement is provided and arrives in acceptable condition, no further compensation will be issued.

SECTION 7 — BULK & SUBSCRIPTION ORDERS

Bulk orders and subscription shipments are subject to the same limitations and requirements outlined in this policy.
Customers are responsible for keeping shipping addresses, delivery preferences, and subscription details accurate and up to date.

SECTION 8 — HOW TO REQUEST REVIEW

To request review of a live-arrival issue, email: sales@GetPodDrop.com

Please include:

• Order number
• Clear photos or video of the issue
• Photo of the shipping box and shipping label
• A brief description of what happened

Incomplete requests may be denied.

SECTION 9 — CUSTOMER SUPPORT

For questions about this policy or your order:
Email: sales@GetPodDrop.com
Phone: +1 (855) 447-6337

By placing an order with PodDrop LLC, you acknowledge and accept the terms of this Refund Policy for Live Goods, as well as the related Shipping and DOA policies.