Last updated: June 26, 2026

PodDrop LLC (“PodDrop,” “we,” “our,” or “us”) cultures and packs every bottle of copepods and phytoplankton with care to support healthy arrival. Because these are live marine organisms, survival can be affected by transit times, carrier handling, weather conditions, and how quickly the package is received after delivery.

This policy explains what is covered, what is not covered, and how to request review of a potential live-arrival issue.

SECTION 1 — U.S. ORDERS

Eligible domestic orders may qualify for limited review under PodDrop’s Live Arrival and DOA Policy if the product arrives dead on arrival, leaking, or clearly incorrect due to a packing error.

To be considered, customers must:

• Contact PodDrop within 2 hours of the recorded delivery time
• Provide clear photos or video of the affected item and packaging
• Provide a photo of the shipping label
• Bring the package indoors immediately upon delivery
• Leave the product unopened until documentation is captured, when applicable

Claims submitted after the required window may be denied because live products deteriorate rapidly after delivery.

SECTION 2 — WHAT IS NOT COVERED

PodDrop does not offer refunds or replacements for issues caused by conditions outside its control or by improper receipt after delivery.

This includes, but is not limited to:

• Carrier delays or service interruptions
• Missed delivery windows
• Transit damage caused by the carrier
• Extreme hot or cold weather
• Temperature exposure during transit or after delivery
• Packages left outside, in a mailbox, or in direct sun
• Packages not retrieved promptly after delivery
• Incorrect or incomplete shipping addresses provided by the customer
• Stolen, refused, or misdelivered packages

Extreme heat or cold is not covered under PodDrop’s DOA policy. No refunds or replacements will be issued for losses related to unsafe temperature exposure during transit or after delivery.

SECTION 3 — INTERNATIONAL ORDERS

International orders are shipped at the customer’s risk and are not covered under PodDrop’s Live Arrival or DOA Policy. Customs delays, inspections, agricultural holds, foreign carrier handling, and extended transit times make live-arrival guarantees impractical for international shipments.

PodDrop may ship to select international regions shown at checkout, but no live-arrival guarantee, DOA replacement, or refund applies once an international shipment leaves the United States.

SECTION 4 — WEATHER

PodDrop may delay shipment when temperatures are considered unsafe for live cultures. If an order ships during periods of extreme heat or cold, whether at customer request or due to changing transit conditions, losses related to temperature stress are not covered under this policy.

For live phytoplankton cultures, overnight shipping is strongly recommended to reduce temperature-related risk in transit.

SECTION 5 — CLAIM REVIEW

If a claim is submitted on time with the required documentation, PodDrop may review the issue and determine an appropriate resolution in its sole discretion. Approved resolutions, if any, may include replacement of the affected item, store credit, or refund of the affected product value only.

Shipping charges are non-refundable, and any replacement value cannot exceed the original purchase price of the affected item.

SECTION 6 — HOW TO SUBMIT

Send all claim requests to sales@getpoddrop.com and include:

• Order number
• Clear photos or video showing the issue
• Photo of the shipping box and shipping label
• Short description of the problem

Incomplete documentation may result in denial of the claim.

SECTION 7 — CONTACT

For questions about this policy or a live-arrival issue:
Email: sales@GetPodDrop.com
Phone: +1 (855) 447-6337