Product selection
Describe the aquarium or culture system, livestock, objective, and whether you need copepods, phytoplankton, or a matched combination.
Contact PodDrop
Reach the right path on the first message
For general inquiries and order help, email sales@getpoddrop.com. Product selection, live-arrival concerns, wholesale accounts, and research supply require different details—choose the route that best fits your request.
Choose the right route
What do you need help with?
A complete first message reduces avoidable back-and-forth.
Browse the Knowledge Hub
Order & tracking support
For general inquiries or order help, email sales@getpoddrop.com. Include the order number, tracking status, delivery location, and your specific question.
Live-arrival concern
Send the order number and clear photos before adding or discarding the culture. Keep all packaging until PodDrop responds.
Wholesale & research
Identify the organization, application, species or products, estimated volume, cadence, delivery location, and documentation needs.
Order numberFor shipment questions
Clear photosFor arrival concerns
System or useFor product guidance
Organization detailsFor professional supply
Direct contacts
Talk directly with the PodDrop team
General inquiries & orders: sales@getpoddrop.com
For partnerships or leadership conversations, choose the person who best matches the request. For live-arrival concerns, use the support form below.
Fabian
Company leadership, aquaculture programs, research relationships, strategic partnerships, and founder-level inquiries.
fabian@getpoddrop.com
Ken
Retail partnerships, wholesale supply, account development, commercial opportunities, and recurring purchasing.
ken@getpoddrop.com
Send a detailed inquiry
Give us the details needed to help
Select the inquiry type and include the product, order, system, organization, timing, and receiving details that apply.
Before sending a routine question
The answer may already be here
PodDrop does not offer walk-in purchasing or local pickup at the aquaculture facility.
Frequently asked questions
Find ordering, culture care, subscription, and professional-account basics.
Shipping schedule
Review shipping days, service level, packaging, and receiving expectations.
Live Arrival Policy
Follow the required timing, photo, first-attempt, and handling steps for an arrival concern.