Shipping policy
Ship days, processing, transit services, tracking, receiving, weather holds, and destination requirements.
PodDrop store policies
Clear policies for living products
Review purchasing, shipping, receiving, recurring-order, privacy, accessibility, and content-use terms in one place.
Policy directory
Choose the policy that matches your question
Every page uses the same structure, effective date, and direct path to support.
Shipping details
Live Arrival Policy
Coverage, the 2-hour reporting window, required evidence, review steps, and exclusions.
Refund policy
Final-sale live products, cancellations, non-returnable cultures, fees, and approved resolution limits.
Terms & conditions
Orders, accounts, biological variation, professional supply, site use, and limitations.
Privacy policy
Data collected through shopping, accounts, subscriptions, communications, and professional applications.
Subscription policy
Automatic renewal, billing, schedule changes, shipping, skips, cancellations, and live-arrival review.
Accessibility statement
Accessibility goals, site features, third-party limits, alternative formats, and feedback.
Copyright policy
Ownership, permitted use, trademarks, scientific names, and DMCA procedures.
Need an answer before ordering?
Tell us the product, destination, and timing
PodDrop can clarify shipping, receiving, subscriptions, and professional-account requirements before an order enters preparation.